Citibank branches in Kerala have grown in number and they have also improved the quality of service as it is the need of time. Major economic and social factors have significantly influenced the financial market and banking industry making it more competitive. Due to the widespread network of City Bank branches in Kerala people hardly need to visit the central location as these branches provide all the necessary services one may require. We need to approach a bank for various reasons like verifying the codes for online transfers, enquiring about clearance of cheques, activating mobile and net banking for our account, to ask about new services added, etc. All City Bank Kerala branches providing these facilities are listed in Bank Branch In.